Jeep reliability statistics come from several measurement systems rather than one universal failure rate. The figures below cover U.S. owner surveys, Consumer Reports estimates, official recall campaigns, remedy timing, and FCA group-level warranty provisions, with each population and period identified.
Key Jeep Reliability Statistics
The most useful headline figures are:
- Jeep recorded 190 problems per 100 vehicles among U.S. owners of three-year-old vehicles in the 2024 J.D. Power Vehicle Dependability Study.
- The 2024 J.D. Power study average was 190 problems per 100 vehicles across all study brands in the U.S.
- Reported problems increased 17% between 90 days and three years of ownership in the 2024 U.S. study.
- The comparable deterioration rate was 12% in the 2023 U.S. study.
- Android Auto and Apple CarPlay connectivity represented 6.3 problems per 100 vehicles in the 2024 U.S. study.
- Built-in voice recognition represented 6.1 problems per 100 vehicles in the same 2024 U.S. study.
- Battery-electric vehicles averaged 256 problems per 100 vehicles in the 2024 U.S. dependability study.
- Plug-in hybrid vehicles averaged 216 problems per 100 vehicles in the 2024 U.S. dependability study.
- More than 80,000 verified owners of three-year-old vehicles contributed to the 2024 J.D. Power study in the United States.
- Lexus recorded 135 problems per 100 vehicles in the 2024 J.D. Power brand chart.
- Toyota recorded 147 problems per 100 vehicles in the 2024 J.D. Power brand chart.
- Chrysler recorded 310 problems per 100 vehicles in the 2024 J.D. Power brand chart.
- Consumer Reports ranked Jeep 24th for new-car reliability on its 2026 brand rankings page.
- Consumer Reports ranked Jeep 25th for used-car reliability on the same 2026 brand rankings page.
- Consumer Reports gave Jeep a reliability score of 28 in its 2026 brand comparison.
- Consumer Reports listed the Jeep Compass at 43 in its 2026 reliability-score comparison.
- Consumer Reports listed the Jeep Grand Cherokee Plug-in Hybrid at 10 in that comparison.
- NHTSA recall 30B potentially affected approximately 32,863 vehicles from the 2022–2024 Jeep Wrangler and Gladiator model years.
- The W67 recall potentially involved approximately 2,100 vehicles across the listed FCA applications, including 2019 Wrangler and 2020 Gladiator vehicles.
- FCA reported €6,306 million in product-warranty and recall-campaign provisions at December 31, 2019, across its global operations.
Contents
- J.D. Power Jeep reliability statistics
- Jeep reliability compared with other brands
- Consumer Reports Jeep scores and model differences
- Jeep recall statistics by model and defect
- Jeep recall remedy timing and owner impact
- FCA warranty and recall cost data
J.D. Power Jeep Reliability Statistics
The 2024 U.S. Vehicle Dependability Study measures problems reported by owners of three-year-old vehicles. Its unit is PP100, or problems per 100 vehicles; it is not the percentage of vehicles that failed and is not a repair-failure probability. 2024 U.S. Vehicle Dependability Study
J.D. Power recorded Jeep at 190 PP100 in the 2024 study.
The all-brand U.S. average was also 190 PP100, while the study was based on more than 80,000 verified owners of three-year-old vehicles. Vehicle Dependability Slumps as Rate of Deterioration Increases, J.D. Power Finds
The study also describes how reported problems changed over ownership:
- The 2024 study found a 17% increase in problems between 90 days and three years of ownership among U.S. vehicle owners.
- The comparable increase was 12% in the 2023 study, although year-over-year samples and model mix can change.
- Android Auto and Apple CarPlay connectivity accounted for 6.3 PP100 in the 2024 release.
- Built-in voice recognition accounted for 6.1 PP100.
These leading categories are infotainment symptoms, not a complete measure of mechanical reliability. The same release reported 256 PP100 for battery-electric vehicles and 216 PP100 for plug-in hybrids; those are powertrain-group benchmarks, not Jeep-specific results.
Jeep Reliability Data Compared With Other Brands
Brand comparisons help locate Jeep within the 2024 J.D. Power chart, but they remain survey results rather than failure rates.
| Brand | Problems per 100 vehicles | Measurement context |
|---|---|---|
| Lexus | 135 | 2024 U.S. study |
| Toyota | 147 | 2024 U.S. study |
| Buick | 149 | 2024 U.S. study |
| Jeep | 190 | 2024 U.S. study |
| Nissan | 199 | 2024 U.S. study |
| Genesis | 200 | 2024 U.S. study |
| Honda | 206 | 2024 U.S. study |
| Acura | 216 | 2024 U.S. study |
| Mercedes-Benz | 218 | 2024 U.S. study |
| Infiniti | 219 | 2024 U.S. study |
| Volvo | 245 | 2024 U.S. study |
| Lincoln | 251 | 2024 U.S. study |
| Volkswagen | 267 | 2024 U.S. study |
| Land Rover | 268 | 2024 U.S. study |
| Chrysler | 310 | 2024 U.S. study |
Source: 2024 U.S. Vehicle Dependability Study. Lower PP100 means fewer reported problems in this survey, but the values should not be read as the share of owners whose vehicles failed.
Consumer Reports Jeep Scores and Model Differences
Consumer Reports uses a different survey and scoring system from J.D. Power.
Its latest reliability survey covered about 380,000 vehicles, and its reliability history spans 20 potential trouble spots for 2000–2025 vehicles in the latest survey. Jeep SUVs, & Trucks – Consumer Reports
On the 2026 Consumer Reports brand page, Jeep ranked 24th among new-car brands for reliability, 25th for used-car reliability, 14th for maintenance and repair cost, and 26th for owner satisfaction. Cost and satisfaction are separate measures from reliability, so these positions should not be combined into one score.
Consumer Reports gave Jeep a reliability score of 28 in its current brand comparison. Model results varied:
- The Jeep Compass was listed at 43 in the 2026 survey/model-year aggregation.
- The Jeep Grand Cherokee Plug-in Hybrid was listed at 10 in the same comparison.
The Consumer Reports score is a model-weighted estimate and is not directly comparable with J.D. Power PP100. Who Makes the Most Reliable New Cars?
Jeep Recall Statistics by Model and Defect
Official recall populations identify vehicles potentially affected by a specified defect. They do not equal confirmed failures, complaints, or completed repairs.
The 2024 NHTSA 30B recall concerned a possible blank instrument-panel cluster and covered approximately 32,863 2022–2024 Jeep Wrangler and Gladiator vehicles. In the cited December 2024 document, the campaign included 2022–2023 Wrangler and Gladiator vehicles without a remedy available, while the remedy was available for 2024 Wrangler and Gladiator vehicles. Safety Recall 30B / NHTSA 24V-652: Instrument Panel Cluster
Other campaigns covered different components and periods:
- The 2020 W67 front-seat-belt-retractor recall involved approximately 2,100 vehicles across the listed applications, including 2019 Jeep Wrangler and 2020 Jeep Gladiator vehicles. Safety Recall W67 / NHTSA 20V-580: Front Seat Belt Retractor
- NHTSA recall 21V-028 covered 2018–2020 Jeep Wrangler vehicles and 2020 Jeep Gladiator vehicles in a clutch-related campaign. Part 573 Safety Recall Report 21V-028
- The Z36 recall applied to 2022 Jeep Compass vehicles with an off-location weld risk in the front head-restraint frame; the opened notice did not provide an affected-unit count. Safety Recall Z36 / NHTSA 22V-248: Front Seat Head Restraints
The different counts and defects show why recall totals cannot be substituted for a single brand reliability rate. Each campaign has its own model-year scope, component, remedy, and reporting period.
Jeep Recall Remedy Timing and Owner Impact
Recall administration provides measures of timing and repair effort, but not average customer downtime or repair-completion rates.
For recall 30B, the stop-sale date was September 5, 2024. For 2024 model-year vehicles, the remedy became available December 13, 2024, the maximum reimbursable inventory interval was capped at 100 days, and the dealer labor allowance for replacing the instrument-panel cluster was 0.7 hours. Safety Recall 30B / NHTSA 24V-652: Instrument Panel Cluster
The Z36 Compass notice estimated about 10 minutes for replacement of both front head restraints, although dealer check-in and check-out can require additional time. Safety Recall Z36 / NHTSA 22V-248: Front Seat Head Restraints
For 21V-028, owner notification was scheduled for March 19, 2021. The report estimated July 1, 2021 for a remedy for the 2018–2020 Wrangler and 2020 Gladiator group initially lacking one; the remedy used software to reduce engine torque when clutch temperature rose to a damaging level. Part 573 Safety Recall Report 21V-028
FCA Warranty and Recall Cost Data Related to Jeep
FCA’s warranty and recall provisions provide financial context, but they are group-level accounting estimates rather than Jeep-only reliability rates. They cover estimated future obligations across products, and the available figures include global operations with North America significant in the 2019 report.
| Reporting date or period | Provision or charge | Scope |
|---|---|---|
| December 31, 2019 | €6,306 million | FCA global product-warranty and recall-campaign provisions |
| December 31, 2017 | €6,725 million | FCA global product-warranty and recall-campaign provisions |
| 2017 | €102 million | FCA charges for extending Takata-related recall campaigns |
| 2017 | €29 million | NAFTA share of the Takata-related charge |
| 2017 | €73 million | Preventative LATAM share of the Takata-related charge |
FCA reported €6,306 million in product-warranty and recall-campaign provisions at December 31, 2019. It reported €6,725 million at December 31, 2017, and recognized €102 million of 2017 charges for extending Takata-related campaigns, allocated as €29 million to NAFTA and €73 million to preventative LATAM campaigns. FCA N.V. 2019 Annual Report on Form 20-F and FCA N.V. 2017 Annual Report
The Takata figures describe campaign-cost allocation, not failure prevalence, and neither annual-report provision is evidence that the full amount relates to Jeep. Read alongside owner surveys and recall notices, they describe financial exposure associated with warranty and recall obligations rather than a direct probability that a Jeep vehicle will fail.